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The Accessibility with Moxie Foundation
THE AMF RESOURCES
The following listed seminar teaching tools and those linked through this page are the exclusive property of The Accessibility with Moxie Foundation. Permission must be granted by AMF in writing for use of any of these materials for training or any other purposes. Under no circumstances are these materials to be reproduced for commercial purposes.
The Customer Service Standard Seminar
Did you know the customer service standard is now a regulation and that private sector organizations in the Province of Ontario will be required to comply?
AMF is offering a one-hour seminar to explain the new customer service standard under the Accessibility for Ontarians with Disabilities Act, 2005. It was designed to give business owners and managers an overview of the regulation and what it means to your business. It is not meant for detailed staff training since every business needs to tailor its training to its employees and customers.
The seminar is targeted toward the management of small and mid-sized retailers and the hospitality sector. It includes: 1. a video presentation about how businesses can reach a huge and growing market when they provide accessible customer service; 2. a discussion of the obligations of the standard and what they mean for businesses; and, 3. tips for providing excellent customer service to people with disabilities. The seminar, together with the course notes and a list of compliance resources offered by the Accessibility Directorate of Ontario will help participants understand their obligations and how to meet them. The impact of the Customer Service Seminar is strongly enhanced by a professional trainer who just happens to have a disability. This added perspective can make the course very meaningful by putting a face to the benefits of accessible customer service. It’s a fully packed hour that will leave you enthusiastic, motivated and moxified. What's more? - it's priceless!
The seminar was produced under the EnAbling Change Partnership Program of the Accessibility Directorate of Ontario, developed in consultation with members of the retail and hospitality sectors.
The Pamphlet
1. pdf of front and back cover
2. pdf of inside spread
This pamplet can be printed and handed out to those you feel would be prime candidates for the overview. Municipalities, universities, school boards, and public transportation operators may want to organize an event for their retail and hospitality business partners.
The seminar is ideal for breakfast or lunch meetings - even AGM's where you want a highly effective well produced packaged seminar to show your members.
The Slideshow
Attending a Customer Service Seminar is not just listening to a talking head. An informative and fun slideshow helps to convey the essentials in a way that promotes a retained message.
Have a look! Let us know what you think.
1. Click the MOXIE slide above to download the HTM smaller version.
OR
2. Click the pie-chart above to download the ppt slideshow (CAUTION - >67MB).
Remember, the dynamic AMF presenter brings the slideshow to life. Contact us and we'll arrange to make that happen.
The Poster
The poster was produced for use by Chambers of Commerce in Eastern Ontario in publicizing their seminars. It is easily adaptable for BIA's, service clubs, and other retail associations.
The Customer Service Video
A 6 minute video is great for giving a quick context for what in it for Ontario's business owners. It shows how easy it will be to attract and maintain a larger market segment. It sets the right tone for the seminar and stimulates lots of discussion.
The video is available in English or French; closed-captioned; or open captioned.
You can view these videos by clicking on the link below for the version you need. Please send an e-mail to Andy Katz or Yassemin Cohanim to receive permission to use the video for teaching purposes.
1. English version with Closed Captioning
2. English version with Open Captioning
4. Version française Sous-titres codé- sourds et malentendants